Privacy Policy

At Cerenity Single Mothers Network Scotland CIC (“Cerenity,” “we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, website, and community initiatives.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as data automatically collected when you use our services. This includes –

Information You Provide

• Personal Details –  Name, email address, phone number, and mailing address when you sign up for services, events, or newsletters.
• Demographic Information –  Information such as your age, gender, and location.
• Service Details –  Information you share with us when accessing workshops, peer support groups, or community programs.
• Payment Information –  For donations, event fees, or paid services, we may collect payment details, which are securely processed through a third-party payment system.

Automatically Collected Information

• Usage Data –  Information about how you interact with our website, such as pages viewed, links clicked, and time spent on the site.
• Device Information –  Data about the device you use to access our website, including your IP address, browser type, and operating system.
• Cookies and Tracking Technologies –  We use cookies to enhance your experience on our site and to analyze user behavior.

 

2. How We Use Your Information

We use the information we collect for the following purposes –

• Providing Services –  To deliver workshops, peer support sessions, events, and other programs.
• Communication –  To respond to inquiries, send updates, and provide newsletters or promotional materials (only with your consent).
• Improving Our Services –  To understand user needs, improve our website, and develop new services tailored to single mothers.
• Event Management –  To register attendees and coordinate logistics for events or community activities.
• Legal and Compliance –  To comply with applicable laws and regulations or respond to lawful requests.

We will only process your information in ways that align with your consent and our legitimate interests in providing services.

 

3. Sharing Your Information

We are committed to maintaining your trust and will only share your information under the following circumstances –

• With Trusted Third-Party Partners –  We may share your data with partners or service providers who assist in delivering our services (e.g., payment processors or event organizers). These parties are contractually obligated to handle your information securely and only for the purposes specified by us.
• Legal Obligations –  If required by law or in response to valid legal processes, we may disclose your information.
• Community and Advocacy Partners –  With your explicit consent, we may share relevant information with advocacy organizations or community partners to provide additional support or resources.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

4. Protecting Your Information

We prioritize the security of your personal information. Our measures include –

• Encryption –  All sensitive data, including payment information, is encrypted during transmission.
• Access Control –  Only authorized personnel with a legitimate need have access to your data.
• Regular Audits –  We routinely review our security practices to safeguard against unauthorized access, loss, or misuse.

While we strive to protect your data, no system can guarantee 100% security. Please use caution when sharing personal information online.

 

5. Your Rights and Choices

As a user of our services, you have rights regarding your personal information, including –

• Access and Update –  You may request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
• Withdraw Consent –  If you previously consented to specific data processing, you may withdraw your consent at any time.
• Deletion –  You have the right to request that we delete your personal information, subject to legal or contractual obligations.
• Data Portability –  Upon request, we can provide your data in a portable format.

To exercise any of these rights, contact us at [Insert Contact Information]. We will respond promptly, typically within 30 days.

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics. These may include –

• Essential Cookies –  Necessary for the functionality of our website.
• Performance Cookies –  To analyze how visitors use our site and improve its performance.
• Marketing Cookies –  Used to deliver relevant content or promotions (only with your consent).

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

 

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

 

8. Children’s Privacy

Our services are not directed toward children under 16. If we become aware that we have collected personal information from a child without parental consent, we will delete it promptly.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Effective Date.” We encourage you to review the policy periodically to stay informed about how we protect your data.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at –

Cerenity Single Mothers Network Scotland CIC